Horrible experience
I bought this printer for my husband's birthday on March. First ever, K2 SE. It included the CFS. 4 months later, dozens of emails, parts and videos made of what the problem was, they told us it was too late for a refund or a replacement. They also told us, indirectly, that we may be the problem. It's our first printer ever. I'll have to take legal actions to have a working CFS. It's a nightmare. We're done with this brand.