I had a frustrating experience when…
I had a frustrating experience when leaving a parking structure arranged through Spot Hero. Though the parking garage allowed for my entry, when I attempted to leave the next morning, the automatic gate control did not recognize my rental license plate, and requested a large additional payment, not recognizing my prepaid arrangement through Spot Hero. It turns out that the license plate on my rental car had two small additional letters in the margins, which seemed inconsequential when I first entered the plate number in my agreement. However, a service agent assisted me in amending my agreement with Spot Hero, correcting the license plate information, and the parking structure gate eventually opened without any additional payment. I very much appreciate the service agent's assistance.