My customers would fire them.
If I treated my customers this way, they would have fired me instantly. Service Titan is very robust but they nickel and dime you for all the add ons. These are all one year contracts set to auto renew. You do not get notice of the renewal. They simply extend the contract date an additional year. When an add on doesn’t work out for your business, you’re locked in to paying the full contract amount. If you sign up for anything with service Titan, add your contract dates to the calendar so you can cancel accordingly. I had a bad experience with the price book. I struggled for 3 years paying into something I didn’t use. (They even pulled the reports showing me it wasn’t used!) ended up paying 4 years for something I never used. Very poor customer experience.