1 Star
1 Star – I would not recommend International Van Lines Unfortunately, my experience with International Van Lines was one of the worst customer service experiences I've had. The biggest issue was unexpected charges that I don't believe were made clear when we booked. After our belongings had already been loaded onto the truck, we were told we had to pay significantly more than the original quote. At that point, we had no real choice because everything we owned was already in their possession. The same thing happened again the night before delivery to New York, when we were told we had to pay additional fees before our belongings would be delivered. In my view, these costs should have been disclosed upfront, not after we were already committed. To make matters worse, our furniture arrived with thousands of dollars in damage. We paid an additional $600 for extra insurance, yet received only around $100 through the insurance claim. International Van Lines then offered an additional $200, which felt completely inadequate given the extent of the damage. When I raised my concerns with management, I was told that if I didn't accept the additional charges, my belongings would be placed into storage and I would be charged storage fees. I felt completely backed into a corner. What I found particularly disappointing was that the additional $200 was only offered if I signed an agreement saying the matter had been positively resolved. I declined because I didn't believe that reflected my experience. I'm sharing this review so others can make an informed decision. Based on my experience, I cannot recommend International Van Lines.