Not user friendly for family & friends
The WithJoy site is truly beautiful and easy to navigate. I personally did not have an exceptional experience. My gift did not arrive in time (which is fine, my fault for ordering late), so I made every attempt to return. BEWARE the website says you receive an order number via email after 4 business days of purchasing, and the order number is required for cancelling. I waited received no number, and was ultimately told I could not cancel the order because the order was already shipped. Okay. I was told I now must wait for the order to be delivered and then initiate a return. After several more days of waiting, I received the gift and requested a return via the online chatting agents. I was asked about 16 times whether I was absolutely sure if I would like to return the gift. YES as if my initial request did not clearly indicate it. Then, as a last ditch attempt at making me rethink my decision, the agent stated that she contacted the bride (my sister) and was told they are “looking for the gift and thought it was lost.” I know for a fact my sister received the gift because I ordered an identical version from a different store, but after getting in touch with my sister to confirm, she was baffled, stating she was never contacted. I’m just astonished, as contacting a bride with false accusations and igniting confusion ahead of a special day is just absurd and poor customer service. It’s also embarrassing, you show the gift’s receiver the price of the gift and the immense struggles you are facing in handling this order. Luckily, it was my sister and I’m familiar with her, but I would hate for others to experience this with a more distant relative or friend. For how expensive wedding gifts are, the process for returning and refunding should be more user-friendly and not “seamless and guaranteed” as their website promises. Overall, the site was cute and easy for purchasing, but not user friendly in the slightest. There is also no phone number contact, making any questions or concerns incredibly difficult to address. It’s been 12 days and I still have no return label.