Serious Harassment and Unacceptable Loss Prevention Behavior
I am writing this review after my third experience being wrongfully targeted and treated like a thief at Safeway Store #1070. This latest incident was far beyond a simple misunderstanding; it was outright harassment and completely unprofessional. After picking up my medication at the pharmacy, I walked down an aisle to look for Aleve. A third-party security/loss prevention officer—wearing a mask and dressed completely unprofessionally—walked past me and made a rude, instigating remark. When I called out to ask "Excuse me?" to clarify what he said, he refused to engage professionally and responded with, "You heard what I said." When I asked if there was a problem, he ignored me entirely. I proceeded to the self-checkout to pay for my prescriptions and leave. Instead of de-escalating or doing actual security work, this officer positioned himself right at the exit to block and corner me, demanding to search my bag. I complied immediately and showed him my bag—which contained absolutely nothing stolen—because I had done nothing wrong. Only after falsely accusing me and subjecting me to an unwarranted search did he try to dismiss me with a fake "have a good day." This individual’s conduct was aggressive, confrontational, and wildly inappropriate for anyone working in customer service or security. Intentionally provoking paying customers, refusing to communicate professionally, and making unfounded accusations is a liability to this store. Safeway #1070 management needs to review the security camera footage of this interaction immediately, address the actions of this third-party security guard, and remove him from this location. Customers should not have to endure hostile confrontation and false accusations just to pick up a prescription. I expect management to take immediate action regarding this staff member