Lack of inital human interaction
Your initial conversation is going to start off with an AI with a fake call center background noise and fake keyboard typing. Her name is Claire. I got a weird vibe when I started talking to the "agent" and within a minute I began to suspect it was an AI agent. I was not informed my first contact would be an AI. I actually thought they lawyer from the initial intake form that they "recommended" to me was going to be one to call me. You will never get my business now and if I am ever asked for an opinion on your company I will tell them to steer clear. I don't trust this kind of mindset at a company. You deal with people who are probably at their most vulnerable. At least have some decency and greet them with another human. I wouldn't trust this company with any legal matters.