Loyal customer disappointed by the complete lack of customer service
My most recent order arrived with one of the two items missing. I reported the problem immediately on the day I received the package through the official customer service form and received an automatic acknowledgment. Since then, I have submitted three separate requests, including follow-up emails, but I have not received a single personal response. Not even an acknowledgment that my case is being handled. Mistakes can happen in any company, and I fully understand that. What I find difficult to accept is the complete lack of consideration shown to a loyal customer who simply wants the missing item she paid for or an appropriate solution. I sincerely hope Coolibar will improve its customer service, because the quality of its products deserves a customer support team that is equally responsive. If my issue is resolved promptly, I will gladly update this review.