Absolute worst customer service, Dishonest Company
Absolute worst customer service. I ordered a 320 ah battery for my set-up. Prior to order no one had returned my two phone calls -no one answers anymore, they expect you to leave a message that they never reply to. Against my better judgment I went online and ordered a battery. I never received an email confirmation. I did take a screen shot of order online. After waiting I contacted them via email and did get a response. I told him I had received no order confirmation or any information about my order. I sent him the screenshot shot. He said he’d take care of it and send the information to me. That didn’t happen. I didn’t get replies to another call or email to my contact. I never received confirmation or a shipping notice or anything. I called and left a message a few days later telling them to cancel my order and I sent an email to this one contact saying the same. The battery showed up at my doorstep that afternoon via Fed-Ex. I was never informed it was coming and no one ever replied to my calls or emails. Then on the day the battery showed up the contact emailed me and said he had been out -no explanation as to why he never sent my order confirmation or arrange for me to get a shipment notice which I never did. He asked if I wanted to return it and I said yes. I had thought I’d get stuck with the battery. He gave me an email link to request RMA. Now I that was three days ago and no word from them. I sent a second email today. I’ve been polite but I’m not sugar coating this. Dakota Lithium has a screwed up customer service. It has no business calling it customer service. I want my money back and I will not accept paying a restocking fee or shipping. They dropped the ball and like so many people before me blew me off. If they’re so busy they don’t answer their phone or bother to call anyone back then they have a serious problem. I want a full refund and a call tag to pick this up and I won’t order from them again. I can get excellent products from their competitors who actually have decent customer service and better tech support. Dakota your products aren’t cheap. Your customers deserve to be treated decently whether purchasing inexpensive or expensive items. Not your silence. UPDATE: Ongoing trying to get my money back. Dakota Lithium isn’t even letting people leave messages anymore and email from support is a canned response. By Tuesday it will be two weeks that I’ve been trying to get a an RMA and a refund. No response. I’m taking this to my bank for a dispute, filing an FTC report as well as BBB. I strongly recommend avoiding this company. Leaving messages that they have limited phone and email capabilities is not an excuse, not inspiring and it’s a ploy. Not receiving a return call from 4 weeks ago to sales, nor any returned calls from when you could leave messages is a red flag. They don’t respond to anything.