The owner lied about damages and Airbnb used only AI…
The place I rented was a dump and I paid $1k in a pet fee too, but I needed a place to stay quickly because I was going through a divorce. The owner then lied about me saying I damaged her place and that my tiny cat scratched her hardwood floors and that I stole items, which was all laughable. I provided photo evidence and tried to appeal the decision but was still held responsible and Airbnb charged my credit card for the damages. I was also clearly dealing with Ai in my communications with Airbnb so I doubt a human even reviewed the evidence. I will never ever use Airbnb again a I've also never left a bad review in my life, but this has been such a horrible experience that I'm now motivated for this to be my first.