I have been an ADT customer for 13…
I have been an ADT customer for 13 years with three different systems. I have only stayed because the monitoring is good for the sensors and smoke/co2. I have been trying since 3/27/2026 to get a technical/account issue resolved. It is now 7/31/2026. I have talked with over 50 "agents" - not including chatbots - for more than 70 hours (If an agent gets $15/hour they have wasted over $1000 instead of spending much less correcting the issue). I have been passed from department to department (Account Mgmt, Installation Team, Tech Support, Customer Support, Executive Customer Care, etc.) They have opened more than ten "tickets" with IT, the Product Support Group, and the Back Office. They claim they will contact me when they have it fixed. It has been another month now since the last ticket was input. How long do I need to wait for a resolution for the concern, weeks, months, decades??? They promise to keep me updated with the status of the tickets they open, but I get "ghosted" instead. It is impossible to speak with the same agent a second time. Overall the support staff at ADT seems to be completely incompetent.