Non-polyester clothes worth the price, misrepresented ship dates are not
I love your clothes, so much though that I average at least a piece a month because the quality, granted the clothes are not made with polyester, is worth it. Customer service is always on top of things (Lauren is wonderful and I hope she is a real human). My major issue with Reformation, however, is the company consistently misrepresents ship dates on items that are back ordered, and they take AT LEAST more than a month to ship beyond what is “expected”. I have had this happen twice and I am currently in the third occurrence of it, with an expected ship date that has been altered three times. Since this has been such a regularity for me, company-wide I would have to assume based on probability it happens with other items. This is an incredibly frustrating issue Reformation needs to solve for the price of the clothes we are committing to. I am ready to move my business elsewhere when I find similar offerings.