Disjointed service leads to big problems
Ugh, we ordered a lift chair online thinking it would save us the time, trouble and headaches of trying to get to the store while being full-time caregivers to our disabled family member. Home Depot uses a different company for delivery. We had a delivery scheduled, blocked off time to be home, and the delivery was rescheduled twice without prior warning and eventually left on the front porch were we are physically unable to move it ourselves. Not a huge deal if the assembly service we paid for came quickly and it hadn't been left outside for 8 days and counting now. Finally, Home Depot works with YET ANOTHER company that does their assembly. That company has been IMPOSSIBLE to get scheduled with. Every attempt made on our part ends in "they will call you back". Days go by, no phone call and we start again. All this time, the box is still on the porch blocking part of our entryway. All in all, ordering from Home Depot has been so disjointed and inefficient that I will never order from them again. I felt torn doing business with Home Depot to begin with because we had previously been boycotting Home Depot for political reasons. Now, I know that on top of that, their service is terrible.