no refund + item never arrived
I ordered a human hair wig, but unfortunately my package never arrived. Customer support was polite and acknowledged the issue, but because PayPal's 180-day protection period had expired, a refund to the original payment was no longer possible, according to them. I then requested a bank transfer or a separate PayPal payment, but both were refused. The only solution offered was a store gift card. In the end, I accepted the gift card because I did not want to lose the full value of my purchase, not because I was satisfied with the resolution. To be honest, I had no intention of placing another order. Having a package fail to reach its destination does not inspire confidence and did not leave me with the impression of dealing with a professional shipping process. I believe a customer whose order was never delivered should receive a monetary refund, not be forced to accept store credit.