Broadband subscription complexity
Trying to subscribe to Broadband on their website is a nightmare. I tried over 8 times before having to contact support for help. Each time I booked broadband, it either hung, or it asked for email ID (since I was a customer over 4 years ago - I would have thought that data would have been deleted). Trying to unselect and select items was confusing. After finally getting support to help with it, I submitted, only to find out that the free SIM Surfvalue card was not selected. I contacted support again to see how it could be added but of course it cant be added anymore (even though the service hasnt started and is weeks away). I now remember why I cancelled them years ago because of their lack of flexibility. Making a calendar entry to cancel them after the contract is out.