The worst experience in every aspect
The worst experience in every aspect. And this business is cheating me and taking my money and time. 1. I purchased Dreamina Seedance 2.0, the Light plan for $30. Then I could NOT generate a single video and the error message said I reached the inference limit. 2. When contacting the online support, a sales agent reached out and explained I needed to go through enhanced verification which is applied to business users. When I said I was an individual customer, she asked me to subscribe to Lumina instead. There was no transparency from the purchasing point. 3. When I contacted the centre for a refund, they refused to refund and said individual customers could use Dreamina. I was super confused. Then I asked for instruction, they said I'd reached my inference limit. Then I screen shot my usage, which is 0 and asked for further explanation. 4. All the staff (sales agent and technical support person) were super unhelpful. Their messages were always short and not self-explanatory.