Delivery shambles
Ordered a Falcon deluxe induction cooker from Diss ironworks on 1st May. Was told it was coming on 16th June but that was then postponed to 30th June and then postponed again to 14th July. Each time I took a day off only to be told it was no longer coming!!! Eventually arrived on 14th July by the most ill equipped delivery drivers (not from rangemaster). My £5k induction oven was upside down on the lorry! The drivers wanted the roll it across my drive but my husband refused this and had to help them carry it. They pretty much launched it into my kitchen and took the packaging off to reveal it was upside down ( cracking my brand new limestone flagstone flooring in the process) The oven was missing bolts so it couldn’t be fitted or levelled. I complained stating that it needed to be checked and they tried fob me off with an external company to look at it. Eventually they agreed to send Lak from rangemaster. He arrived but hadn’t been told that the bolts were missing so agreed to come back on Saturday (3 months after my order ). Lak was great and very professional - a real credit to rangemaster and they are lucky to have him but everything else has been an utter shambles!!! Very disappointing and stressful experience!!