Painful experience
Just spent 45 minutes trying to resolve a delivery issue with a high priced furniture item. The phone line hung up on me twice without connecting me to the right person. 30 minutes later, after I called for the third time, I finally go to a condesending "resolution specialist" who said delievery companies have no obligation to call to arrange for a specific delivery time. She gave me inaccurate information -- essentially everything to ensure that Home Depot had was not at fault for non-delivery of an item. All they had to do is leave a 300 lb item on my curb, and that was it. I am flabbergasted at this unprofessional and anti-customer behavior.