Returns and Exchanges ARE A PAIN
They need to fix the returns/exchange process: * They forced me to create an account to return. There is a button to proceed without an account, but it doesn't work, so you're still forced. * If you bought a Long, you have to exchange for a different size Long. Regular should also be an option. Because of this we had to return and re-buy. * We returned and selected store credit, but they forced me to enter a credit card number to proceed, even though I wasn't paying any $. I've never seen this before. * You can't reach a person on chat to save your life. The entire process was very sneaky and one sided, making sure Reformation captures your email and credit card, while creating a total hassle for the customer.