Hidden fees and false promises. No support for resolution.
I was promised 12 months of no equipment fees, and once the equipment was delivered I was not able to set up the equipment due to scheduling conflicts with installation team. I started getting bills for equipment fees disguised as API fees before the equipment was even installed. My rep assured me it was a one time set up fee and he would try to get it credited, that did not happen. No one follows up. Once I would finally speak to a rep (no difference whether in customer service or billing) they would empathize and agree to help and assure me that they will follow up by phone and email, but no follow through... The integration options are subpar for 3rd party vendor with limited capacities to even print details of the order on the ticket. The website builder is not capable of creating a website to place orders on your domain directly and instead sends customers to the Sky Tab server to actually place the order. The online ordering all happens on a different server and does not always work as it should. I have lost more sales and had to revert back to Door Dash as my main online order system. Customers have told me they don't trust the online through Sky Tab. If you are a small business owner, look well before signing with this company! Everyone will bend the truth about their service, but my sales rep lied to get my business and then ghosted me for several months. There is no follow up or customer service unless it to charge you more by adding additional services!