11/10!! Amazing quality and customer service!
Delugs is fantastic. First of all, they are one of the few third party brands that is extremely trustworthy in putting together quality straps when I or anyone else wanted something different than an OEM strap. On top of that, their price point is very competitive. I looked into a lot of brands for the strap I purchased, and Delugs stood out for sure. I will be honest, at first due to the price point I was somewhat worried about the quality I was going to receive, but I remain contently surprised after having seen my alligator strap age and patina elegantly and well. I will also note that mine ended up being a custom order due to an unconventional lug size, and Delugs nailed the custom sizing on that. And secondly, I have to mention the exceptional customer service that this brand should be proud to have. Every step of the way, the Delugs team was prompt, efficient, and helpful to answer any and all questions I had. From debating stitching options and strap colors, to inquiring about various spring bars, the Delugs team was always there for me. Their ability to make it seem like you are speaking in person assessing various straps is impressive, and that's definitely something I feel makes the experience of buying a strap online feel more comfortable and natural. Partly due to the timeliness (many times were 5+ emails exchanged in a single day) and partly due to the care, respect, and thoughtfulness of the entire team. Lastly, I want to touch on the after-sale support as well, as that is really what has locked me in as a customer to return. Just about 1 yr after I purchased my strap, the leather tore in a weird way. I hadn't been abusing the strap, but I did wear it daily for that time period. Long story short, I reached out to Delugs with my thoughts, and they kindly offered a remake, free of charge, as soon as I sent a few pictures of what I was experiencing. Any other brand would have said jokes on you, that's natural wear and tear, too bad buy another. But Delugs clearly has pride in their quality, as they noted to me that even this sort of cross section tear is not expected due to regular use. Lore, the rep whom I was working with, was in touch with me this entire remake process. Somehow she always found a way to respond within the hour :). She facilitated a remake, it arrived sooner than expected, and she was responsive about any and all random questions I had during. And now I'm sitting happy, writing this review with a gorgeous matte green alligator strap on my wrist. Thank you Delugs!