Fraudulent & Threatening Behavior from Puls Technician
I booked a dishwasher repair through Puls. Since then, a series of troubling events unfolded involving a technician—hired through one of their lead partners—who engaged in unprofessional, threatening, and ultimately fraudulent behavior. This included: - Taking $455 payment for a repair that was never completed - Creating a hostile and unsafe environment for my wife during the follow-up visit - Threatening my wife pay more than what was ever agreed - Refusing to provide company credentials or proof of completed service - Breaking the appliance beyond repair despite claims of repair Further investigation has revealed that this individual has a criminal record of fraud (felony deposit account fraud and firearm possession during a crime) and was operating in customers’ homes under Puls’ system. We have filed a police report, and another service provider has confirmed that the dishwasher is now beyond repair because of the damage caused by the technician sent by Puls. In other words: Puls sent someone into my home who threatened my wife, demanded payment under duress, and didn’t just fail to fix the dishwasher—he made it worse. We now have to replace it entirely out of pocket. Despite calling Puls' customer service team several times, my wife and I have not received any timeline for resolution, refund or even an apology.