Improper installation resulting in salt brine
The new Leaf Home Water Solutions water softener and carbon filtration combo that I purchased and had installed has not worked properly. Instead of producing clean drinking water it often literally generated salt brine out of the tap. Due to health concerns, for a time I had to purchase bottled water in order to have safe drinking water. I contacted the company over a half dozen times when it produced salt brine, and each time a technician would come to my home and by all appearances worked diligently to resolve the issue. But each time they admitted to being unsure why the system failed to work properly. Connecting with customer service was almost always an ordeal as it took being placed on hold for 15-20 minutes or waiting hours for a callback to be able to actually speak with anyone and schedule another service appointment. After each technician visit the water appeared safe for a while, but the problem continued to periodically occur. I dealt with this problem for over six months, then finally three months ago I asked for either a refund or the installation of a new system, but Leaf resisted honoring my request and insisted on yet again conducting further evaluation of the problem. Ironically, I had a certified plumber in my home to work on a separate issue, and while tracing the water line he noticed that the intake and outtake lines on my water softener had been installed in reverse order. It was only after providing this information to Leaf that they offered to provide me with a refund. No apologies, no admission of their error, but hopefully they will honor their pledge to provide me with a full and complete refund.