Unresponsive Customer Support & Unauthorized Auto-Renewal Charge
I am deeply disappointed with Lusha’s billing practices and customer service. On July 21, 2026, my personal credit card was charged over $400 for an auto-renewal subscription. This account was tied to my former employer’s company email. I left that company last year, no longer have access to the email, and have NOT used Lusha's service at all. I reached out to Lusha Customer Support on the very same day (July 21) requesting an immediate cancellation and refund. They replied offering alternative solutions (like transferring credits), which I explicitly declined because I no longer work at that company. Since I requested a full refund, Lusha customer support has completely IGNORED my follow-up emails and stopped responding altogether. Charging a personal card for an unused account and then ignoring customer requests for a refund is completely unacceptable. I demand an immediate full refund for this unauthorized charge.