16,000 credits gone to their own compiler bug. No refund, no reply.
After hearing positive things about OpenArt, I decided to use OpenArt to build an animated 3-4 music video. I provided the character still and the audio. The video compile failed every time I ran it. 16000 credits and $50 down the drain. OpenArt's own in-product agent diagnosed the failure three times, with three different root causes, each stated confidently, each fix attempted, each attempt consuming credits. None ever produced a video. Their Help Center states failed generations are refunded automatically. My Credits History shows zero entries under Refunded. Not one, across every failed run. I emailed support 5 days ago. No reply. I followed up 3 days later. Still, no reply.. If you are considering OpenArt for longer video projects: a bug on their side can consume your entire balance, the advertised auto-refund may not fire, and support may not answer. Hoping this review at least gets type of response or acknowledgement.