Worst flight cancelled by travel without a reason
My experience with Indigo was absolutely unacceptable and one of the worst customer service experiences I have ever had. They forcefully denied me to travel as they said there was a correction in my ticket.Instead of helping resolve what was clearly a genuine situation,Indigo staff refused to assist and simply denied me boarding. There was no effort to explore a solution, no guidance, and no willingness to help. What makes this even more disturbing is i was traveling due to a medical emergency. I explained my situation to the staff, hoping for compassion and support, but my condition was completely ignored. I was left stranded, humiliated, and under immense emotional stress. As a result of this incident, I suffered financial loss, missed my urgent travel, and experienced unnecessary anxiety during an already difficult time. While I respect the need for airlines to follow security and identification policies, I expected professionalism, empathy, and basic customer care. Unfortunately, I received none. I strongly urge Indigo to review how its staff handle genuine passenger issues and emergencies. Policies should never come at the expense of humanity. Based on this experience, I cannot recommend Indigo to anyone and will think twice before ever choosing this airline again. This experience showed me that Indigo seems more interested in making money than taking care of its passengers.