I purchased 2x refurbished iPhones off…
I purchased 2x refurbished iPhones off reebleo, my son who is 12 locked himself out of his, settings it up, he rushed through with excitement as first iPhone and I wasn’t there to write down passcodes and passwords he had to create it all from scratch as first Apple product. I have sent in receipts, proof of courier, screen shot of my Reeblo account showing the 2 purchases. The recipet has abn, shop Adress receipt number. It has been decline 5x and advises to provide exactly what I have provided. I paid 700ish for this phone and my son hasn’t been able to use it. I have done all the right things each customer services person advises they can only repeat what the email advises me to do and doesn’t have a connect line to the tech support. They don’t communicate. That doesn’t even make sense how do they know what to advise and how to assist us what is the point in them then, if they can’t help us by providing more info. We cannot email tech support so it has to be screen shots of emails. You can only upload 5 docs. I cannot give them anything else. Are they avoiding working. There is no reason for my request for lock removal to be denied it is clear we purchased the phone. They are accusing me of steeling at this point. It’s just wrong