Order is lost
Order is lost. There is no access to a real human agent. I am filing a chargeback with my bank.Your system is built in a way that allows requesting a refund, but there is literally NO option for "Lost Package". It only forces the user through irrelevant predefined choices and leaves no way to explain that the order was lost by the carrier. I am forced to dispute this charge directly through my bank.I have been talking to an AI chatbot for three full days. The system allows requesting a refund, but there is NO option for "Lost Package". The bot keeps recycling fake ticket numbers (#17283290) and promising emails that never arrive. It is impossible to reach a human. I am filing a chargeback through UniCredit Bulbank today.