Mortgage Closing and Handling Mismanagement
After closing on my home more than a month ago, I received a completely blank check from this bank — unprofessional and unacceptable from the start. After calling to report it, they cancelled it and issued a replacement, which I deposited and used for my obligations. Days later, without any notice whatsoever, they placed a stop payment on the replacement check, sending my account over $5,000 negative and causing multiple credit card and vendor payments to bounce. The cascading penalties and fees were entirely caused by their negligence. When I called to seek compensation for the damages, manager flatly refused to take any responsibility. This bank holds its customers to strict standards and charges fees for the same behavior they themselves exhibited — yet when their errors cause real financial harm, they offer nothing. I have filed a formal complaint with the CFPB. Avoid this bank if you value financial stability and basic accountability.