I purchased a gown for my sons wedding…
I purchased a gown for my sons wedding in a large. It was too big and Macduggal graciously let me return it 6 days outside of the 14 day return window because I thought it was a 30 day return window. I then reordered the same dress in a medium. It came with an overwhelming smell of perfume. So again they let me exchange it for a another medium. I received the new medium and was very happy it fit great and I hung it in my closet. I tried this dress on again several times over the next 6 weeks. Today I tried it on again and noticed in back at the knee level, there was a small hole and discoloration of the fabric, possibly a curling iron burn?I couldn't believe I hadn't noticed it before! I know it didn't occur in my closet hanging in plastic. I reached out to the Macduggal again, telling they sent me a used damaged dress for a second time. They refused to refund me this time due to it being past return window. They must have no quality control to send out a damaged dress. This story seems a bit crazy to believe, but it did happen to me. And now I'm out $300 with a dress with a hole in it. I did repurchase the dress from Saks Fifth avenue, so hopefully that dress will be perfect! I'm disappointed this company can't stand behind their product, I don't purchase gowns hardly ever, nor have I had to deal with customer care much in my life, But this was unfair and hard to swallow.