Unlimited prep - Too expensive
We signed up for a Unlimited prep expert package for a year (default).When we signed up we were told during the informational that we would have access to unlimited course signups for a year ( this is true) but my daughter was able to sign up for 4 different course offerings. So far so good. She found some instructors better than others . Once again no issues. The part that was shocking was we noticed the older courses that she took in the first half of the year were no longer accessible. I understand them to stop enrollment in new courses but giving access to material ( not courses) but atleast practice exams they took would have been nice. If we attended some classes in person, the kid would have access to the paper copies of the exam results or such. I tried calling their Support number and the first person seemed to understand and agree with my expectation. She said we will fix it and someone will call you. A month or more passes by and no response. I tried calling teh second time and now their receptionist says their support is busy. On being persistent, she just says let me transfer to a supervisor and its another receptionist - Maria L. I don't think they will fix anything and hence my review. I will take it down if they actually fix the access to material. We paid $$$$ for the course and its unfair to keep paying them $199 per month when all I need is access to the same material that I paid for. The material is good but you can find many others that will offer the same courses for less and may not give you a run around. Don't fall for the Mark Cuban or Shark tank pitch