Prep Expert

Thank you for taking the time to share your feedback. We value hearing from our students, but we'd like to clarify several factual inaccuracies in your review. Your Unlimited Prep enrollment included one year of access to your Prep Expert dashboard, which contains your courses, course materials, practice exams, and all other included resources. This one-year access period was clearly outlined at the time of purchase, and your dashboard remained active throughout your enrollment. Once the one-year term concluded, your dashboard was suspended because the purchased enrollment period had expired. For students who need additional time beyond their original one-year enrollment, we offer an optional month-to-month extension for $199 per month. This extension is entirely optional, can be canceled at any time, and is intended only for students who wish to continue using the program after their original access period ends. At no point were you required to pay this monthly fee during your active one-year Unlimited Prep enrollment. We also want to address the claim that your concerns were ignored. According to our records, you contacted us on the afternoon of August 5th. While this is our busiest time of year, we strive to return all calls within 24 hours. Prior to that, we spoke with you on June 3rd regarding your request to extend your enrollment beyond the one-year access included with your purchase. We also assisted you on January 12th and July 9th of 2025. These interactions reflect our ongoing efforts to provide timely support whenever you reached out. If there had been a specific practice test or course resource you were unable to access during your active enrollment, we would have been happy to investigate and resolve the issue. However, it is not accurate to state that your course access was removed during your one-year enrollment or that you were required to pay an additional monthly fee while your original plan was still active. We stand behind the program as it was represented and delivered, and we remain committed to providing transparent policies, quality instruction, and responsive support to every student. We wish you the very best in your future academic endeavors.