Consistent ease of parking and service
Consistent ease of parking, and I appreciate the rating system and photos to check out the area before booking. I had issues recently with a parking garage and their in/out policy but SpotHero was very willing to work with me. The resolution was to input credits into my SpotHero account to use for future parking opportunities, along with refunding the mistaken balance that I hadn't used my parking time on. That worked for me because I plan to continue using SpotHero for some of my parking needs in dense metro areas :) I didn't find their customer service to be extremely hard to work with, they use real people and not AI as I know a lot of us appreciate, haha.