Great Process - 2 Issues
We love our new puppy! She looks just like the pictures and video. She was delivered within the expected delivery window. Communications throughout the process have been seamless. Their core service was executed flawlessly. 2 main complaints turned me off, though. First, almost every single message sent by PuppySpot after the initial purchase was an advertisement for a partner's products or services. In one case, there was an advertisement to purchase her food on Chewy (even though Chewy no long sells that brand on their site). Would have been nice to see more thought leadership, guidance, and coaching vs non-stop messaging about partner products and services. Second, after we completed the initial purchase, a rep called us to "help us with next steps". They then proceeded to upsell us on packages offered by the company. He told us that the online transaction hadn't gone through yet and wanted to know if I wanted him to cancel the original transaction and re-run it to avoid delays with our puppy's delivery. Tells me he is commission based and that that commission is tied to transaction size. I declined his offer and he seemed a little upset and asked me the question again - are you sure? The transaction went through just fine. His behavior was off-putting and left me concerned that we were being scammed.