☆☆☆☆ ☆ 0Star
☆☆☆☆ ☆ 0Star I have been using Expedia for years, but after this experience, I am seriously questioning whether I will ever use them again. I was booking a vacation package that included a flight and rental car. At the final step of checkout, the price suddenly increased. I did not agree to the new price, yet I ended up with a pending charge from the airline without receiving a confirmation email, itinerary, or booking confirmation. No customer should ever have to wonder whether they were charged for something they never agreed to purchase. What made the experience even worse was Expedia’s customer service. I spent my time explaining what happened only to be transferred around and told there was nothing they could do. The representatives were often difficult to understand, communication was frustrating, and no one seemed empowered to actually resolve the problem. If customer service cannot fix issues or provide clear answers, what is the purpose of having customers call in the first place? This is not the first time I’ve seen Expedia display one price only for it to increase at the last second. It leaves customers feeling misled and pressured into paying more than they originally agreed to. Transparent pricing shouldn’t be optional—it should be the standard. Travel is already expensive and stressful. Customers deserve honesty, clear communication, and support when something goes wrong. Instead, I was left with uncertainty, wasted time, and a pending airline charge for a booking I never intended to make at the higher price. Expedia needs to take responsibility for these pricing issues and improve its customer service. Until that happens, I cannot recommend booking through Expedia. There are too many other travel companies that value transparency and treat their customers with respect.