Cancelling your memberships automatically expires all credits you already paid for
Unfortunately, after a year of being a loyal customer of Class Pass, I have to post this. I wanted to cancel my subscription simply due to the fact I will be moving countries in 2 months and I know in advance, I will only use as many credits as I already have. However, class pass makes it so that if you cancel your membership, you lose all access to your credits - they simply expire even if you paid for them the week prior. When speaking to customer service (after having to ask for a human), the agent quote on quote told me “there is no alternative, you just have to make a choice”. I understand that this is all they know, but typically the messages display a bit more empathy and start with “I understand your concern, let me see what I can do”. Very disappointed.