Scam and cover up
I purchased a GE washer and dryer in July 2025 with extended warranty. The washer is now making loud squeaking noises even when running a cycle empty. We called for repairs and had to prove the machine was needing repair. Then they scheduled the technician and ordered the parts they said we needed. The technician had to reschedule multiple times due to parts not being delivered in time for the repair. Then when both parts and technician were finally at the house he takes apart the machine completely. Parts were all over my house. He’s glaring at my special needs child the whole time. Then he checks and sees that the parts ordered were not the correct ones. He tosses the machine back together (I really don’t believe it was put back correctly based on how it was taken apart) and leaves. The only information we are given is that it’s the wrong parts and we need the right parts. We are given the understanding that a new appointment can be made when the right parts are ordered. Next thing we know there will be no repair but a replacement. One minute later another email comes that there will be no replacement because there are no same or equivalent models available. Instead they want us to accept a Home Depot gift card. I make calls and check stores and see my exact model in store less than 30 minutes away from my house able to be delivered in a week. The gift card they want me to accept is for less than the cost of getting the same model machine. They want me to take less money in the form of a gift card to their store, pay the difference to replace it myself, pay delivery and take away if the old machine and pay for any hook up and installation service and parts. This is not honoring the warranty! I’m already losing money paying to use the machines at a laundromat (clothes for four people including kids) because of how this has drug on. I called to speak with someone directly and get the back and forth between warranty support and customer service with Home Depot. I finally speak to someone with warranty support who says the technician listed the machine as being “not repairable”. What are you talking about? The machine squeaked loudly but operated until he took it apart. What did he do to my machine? The technicians report didn’t mention the wrong parts either. At this point I can only believe he destroyed my machine and they are now trying to sweep it under the rug.