No sense of obligation to customers
Cancelled a couple weeks before our family vacation which was a big problem because we rented 2 homes a four minute walk away to accomodate our extended family. Still had one home, no other home nearby available at last minute, and family coming in from all over. I understand they only manage the properties and if tge owner cancels there is nothing they can do about it. But when I said it's unfair that if we had cancelled we would have been out all our money but the host is out nothing for cancelling they explained the host is penalized $400 split between evolve and Airbnb!! I argued but they said they were making sure I'd get my money back! Thats all! Airbnb even gave my a coupon for a future stay to oartially compensate. Evolve: nothing but an 'I'm sorry'... but not sorry enough to keep them from picketing the entire $200 'host cancellation penalty fee'.