I have spent THOUSANDS of dollars with…
I have spent THOUSANDS of dollars with Beauty House and have supported this company over and over again. That’s why I’m extremely disappointed with the way things have been handled. This is NOT the first time I’ve had problems. This is at least the 4TH TIME I’ve received the wrong products, wrong sizes or had issues with my orders. I ordered two 3.4 oz Mykonos Dreamscape bottles and received two 1.7 oz bottles instead. I ordered Ares by Velixir and received Narcissus instead. If something is sold out or unavailable I should be notified BEFORE you send me something completely different. The new drops have also become a complete mess. Customers are having trouble getting the actual products they ordered. Wrong fragrances, wrong sizes, missing items and substitutions are constantly being talked about on TikTok. I’m clearly NOT the only customer experiencing these problems. I’ve also had orders sitting for days with little to no useful information. The phone number provided does not even work. I asked to speak with a manager and instead of actually getting me to someone who could help, I kept getting deflected. And after trying to get these issues resolved, I was BLOCKED FROM THE CHAT. Instead of addressing a legitimate complaint from a customer who has spent thousands of dollars, I was blocked? I will give Beauty House credit for refunding me 50% on one of the orders. But let’s be honest — this does not fix the bigger problem. This has happened at least four times now. Then I’m offered a 15% coupon for my NEXT order as if that should make everything okay. Why would I want to place another order when I’m constantly having problems with the orders I already placed? A coupon does not fix repeated wrong orders, incorrect sizes, missing items, misleading product information or poor customer service. Beauty House needs to GET THEIR STUFF IN ORDER. Fix the inventory system. Fix the fulfillment process. Have a better system for these new drops. Make sure customers receive EXACTLY what they paid for. If something is sold out, notify the customer instead of sending something completely different. I’m not asking for special treatment. I’m asking for basic customer service and for a company I have spent THOUSANDS of dollars with to actually get my orders right. Stop trying to fix repeated mistakes with coupons and discounts. FIX THE SYSTEM. I really hope Beauty House takes these complaints seriously because at this point the problems are happening way too often. Look around TikTok and you’ll see I’m clearly not the only customer saying the same thing.