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Sarah

美国

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Living Spaces

Do NOT purchase the Carefree Warranty

I strongly recommend not purchasing the Carefree warranty. Based on my experience, it has not been worth the time, frustration, or effort. I've been dealing with a broken sectional for over a month. Despite Living Spaces providing multiple communications confirming that my sectional was originally purchased as a complete set, the warranty company has continued to treat the pieces separately. My ottoman was approved for replacement, but because the original set is no longer available, I received a store credit. Meanwhile, for the chaise, they have approved only a replacement casing. The result is that I'll end up with half of my sectional looking brand new while the other half is 18 months old, with mismatched aging and dye lots. I also had a disappointing experience with the Living Spaces corporate customer service line. I was unable to get meaningful assistance or resolution through the 1-800 number, and what felt like better in person service through the store, I still have had little support from Living Spaces who sells the warranty to customers. I hope sharing my experience helps others make an informed decision before purchasing the extended warranty.

2026-08-07