Guarantee not honored and challenge to get delivery
Our bags were to be delivered to our hotel in Copenhagen which was open 24/7. The DHL driver could not find the entrance to the hotel, and placed our luggage on hold. Extreme difficulty contacting a live customer service rep and getting delivery which did not occur until after the due date; Now they are refusing to honor the guarantee and further changed the online delivery date to read “on time” ! We have the DHL chronology documenting delivery after the deadline. No one will respond to us at this point- total lack of customer service, engagement and integrity