Extremely disappointed
Extremely disappointed with my first experience with this brand. I paid EXTRA for express shipping, and my order was supposed to arrive on the 3rd, but it didn’t arrive until the 7th. What exactly did I pay for express shipping for? I also had issues with the tracking/shipping number, and trying to get help was incredibly frustrating because the communication and customer service were so poor. Then I finally opened the box, only to discover that the bracelet IS ALREADY RUSTING!ALL OF IT!!! I was honestly so embarrassed when my boyfriend pointed it out. A brand-new bracelet should absolutely not arrive in this condition. To make matters worse, the bracelet is way too big, and there doesn’t appear to be any option on the website to choose or adjust the sizing. This was my FIRST time purchasing from this brand, and my expectations were absolutely not met. Between paying for express shipping and still receiving my order late, the tracking issues, terrible communication, incorrect sizing, and a bracelet that is already RUSTING, this entire experience has been a complete mess. I want a FULL REFUND, including the express shipping fee. I did not pay extra for express delivery just to receive a late, defective product. Edit: team has reached out and refunded me full amount + shipping.