It was nothing short of a horrible…
It was nothing short of a horrible experience. I decided to go with Michigan Truck Spring due to their pricing. What a mistake!! To start out they sent me the wrong clutch! They tried to blame it on me, even though I gave him all the proper info for him to send me the right one. They said to send it back and they would send me the right one. However they would only refund me for the clutch, not the $227.00 I had to pay for shipping to get it, and another $227.00 to ship it back to them, for something that was NOT my fault. So now I am $454 in the hole and I don't have the right clutch yet. Not to mention I could have bought locally for the money I now have into this clutch. They proceeded to send me another clutch a week later. Keep in mind my truck is out of service this whole time, not out making money, so that was not good as well. I receive the 2nd clutch and it showed up looking like it had been on the shelf, used, or returned, and was broken. After talking directly to the clutch manufacturer, I tried to install it, because I needed to get my truck back on the road, and after 5 hours of labor it only broke further. At this point I talked directly to Ace Clutch again, and they sent me out a brand new clutch free of charge. Definitely would work with Ace Clutch again. I called Michigan Truck Spring back again, to see about at least getting my shipping charges back on the broken clutch they sent out, since it should have been insured. Chad said he would check with the higher ups and get back to me. After 3 calls back to them, since I could not get a return call, the next guy said there is nothing they could do to help me, since insurance only covers loss??? So long story short, it took me 3 weeks to get my truck back on the road, and cost me $454 more than it should have, plus way more labor trying to make the broken clutch work, and 3 clutches later, I finally had my truck up and running. They absolutely refused to help me in any way, there customer service and call returns was horrible, and it didn't bother them at all that they screwed up twice, and the only one out time and money was me! They didn't lose a dime, until hopefully now, when others read this review, and hopefully shop somewhere else, to save them from the nightmare of buying from this company. In response to your response, the part number I gave to your guy was a direct cross replacement for the OEM number. I never said that number was incorrectly provided by the dealer. They are the dealer and I saw the same number on numerous websites. Furthermore, that is not what the manufacturer said when I contacted him to get the right clutch sent out. He said that was a good number, but that only gets you in the ballpark. You need to find out more details about the application to get the right clutch, which is what he did with that same number, asked me a few more questions about my truck, and then told me the right clutch needed. Your guy failed to ask me those needed questions to send me the right clutch. I did not know, nor should I be expected to know those questions, as I am not the guy selling the clutch, you are! That is why the blame is on your company for selling me the wrong clutch, for not knowing to ask important questions that gets me the right clutch! And I had to do all the work of getting the right clutch and the replacement for the broken clutch. And great for Chad, checking into something when it involves making sure you don't have to refund any money. He obviously did not care about getting back to me. I only asked for shipping charges back on the broken clutch, because of all the work I had to do to try and get the broken one to work, and I figured since it was allegedly broke during shipping, there should be insurance from the shipping company to cover that, in which case I could get refunded for that. If you responded to unsatisfied customers and took care of them, as quickly as you respond to a bad review, you wouldn't have as many bad reviews.