How to Lose New Customers: A Bitter Experience with Unjustified Fees
"As a first-time – and definitely last-time – customer, I am writing to express my absolute dismay and profound dissatisfaction with your exorbitant and utterly unjustifiable pricing policy. It is commercially unacceptable and unreasonable to charge an astronomical total fee exceeding $130 for a minor shipment that does not even exceed 6 kilograms (approximately 13.2 lbs). This blatant financial exploitation and lack of transparency transformed what should have been a welcoming onboarding experience into a bitter and highly disappointing ordeal. Instead of fostering loyalty with a new client, you have demonstrated a textbook example of poor value for money, forcing me to strongly advise others against using your services and to opt for competitors who actually respect their clients."