Poor quality and disappointing customer…
Poor quality and disappointing customer support I purchased a pair of Nike sneakers at a well-known department store that failed after only about a day and a half of normal use. While out on a walk, the bottom of the shoe started coming apart, forcing me to walk home with the sole flapping. I contacted Nike customer support through their website, but the process was handled through an AI customer service tool and I did not receive any meaningful follow-up or resolution. For a company with Nike’s reputation, I expected better quality control and better customer support when a defective product was reported. This experience has significantly lowered my confidence in Nike products, and I will think twice before purchasing Nike again.