Order made is lost and time sensitive.
Below is my original. However, since this post, Mixam reached out to make it right. Granted it still 20 days past the initial delivery date. But I now have my books in hand, and the qualities is exactly what I would like it to be. In fact. There was a few extra books included, so being that one was damaged in shipping (which is not their fault) having a few extra really helped out. To be completely fair and unbiased, I am keeping my original review down below. But the customer service team reached out and finally made our order. So now my review is solely based on the quality of the product, which is the reason for my change from a 1 to a 4! Thank you again and I look forward to working with Mixam again. “Order made is time sensitive. It was lost by the carrier over a week ago. Filed a claim with the carrier and reached out to MIXAM for resolution. All I’ve heard back so far is “there is an investigation open by UPS.” This is the second time I’ve received a request to review. I wanted to give a fair shot to see if the package was found or MIXAM would you do the right thing and replace the order. But it has been over a week of business days and the time crunch is getting closer to when I need them by. I feel like there’s been no communication or sense of urgency on my order. This was my first time using their service, as of right now, I am not sure if it’s something we can go with for our printing needs or be able to recommend them to anybody.”