Absolutely terrible customer service
Absolutely terrible customer service. One of the worst experiences I’ve ever had with Experia. When the airline cancel a flight that is part of your trip, they don’t take responsibility or make any real effort to help you find an alternative they simply leave you stranded. Everything seems fine as long as everything goes according to plan. But the moment something goes wrong, such as a flight cancellation, don’t expect any assistance or support. You are basically left on your own to figure everything out. Expedia should be there for its passengers, especially when the airline itself cancels a flight. This experience was extremely frustrating and completely unacceptable. I would not recommend Expedia and will definitely think twice before booking with them again.