5 Reschedules/24 Hours Later/No Resolution/No Inconvience Offers/No Help!!!
I have a large order for my family to be fulfilled. I am disabled and this was easiest on my husband to just go by and pick it up from Aldi. 24 hours later and five rescedules, we are still waiting on the fulfillment. Contacting customer service regarding the inconvenience was a joke. There is no way of assigning a driver to do the order. No inconvenience offers. No way of getting yiur money back immediately so I could send my husband and with a list to shop himself (yiu must wait 5-7 business days for a refund). The only option, other than waiting for the 5-7 days), was to stay in the queue with no guarantee if we will be shopped today, tomorrow, or so on. As I stated before, this is a highly inconvenience platform. No help at all from their supervisors or management team. As a family, we have learned our lesson and will never use Instacart again. If your disabled, like myself, I pray that you have a family member or someone that can help you shop to fulfill your needs. Plus, they may not ask for compensation, like Instacart does. If I didn't have to select a star, it wouldn't get one at all. Save your money. Save your time. Save the stress.