INIndiGo★★★★★
Unsafe travel with IndiGo
Continuation
20. As the seat belt signs were ON the flight assistant didn’t come to attend the problem. Had to call them many times then one flight assistant appeared after long time. Negligent staff. The staff are careless, fail to meet the standard of customer service and expectations, putting passenger into potential safety risks.
21. The cabin crew was not friendly and welcoming. Example - Didn’t bother to apologise for the inconvenience caused, saw customer informing about an issue as a problem, cabin crew didn’t bother to tell why water start to drop from above compartment (or the reason behind it), didn’t take the issue seriously, no one came later to see what the problem was or what was the cause of the problem. No one came to wipe the water and clean those seats. No one came to give tissues or napkins to wipe the water and clean those seats. Again, very poor customer service wherein IndiGo’s service fails to meet customer’s expectations. Customer is left to feel neglected and undervalued. Very poor handling of customer needs.
22. Uncomfortable travel because was worried entire journey about that issue and this developed into trauma.
23. Very scary, bad and frightening experience flying with IndiGo.
24. Nightmare - was a night flight and couldn’t get sleep as was afraid and worried about the water leak issue during all flight journey.
25. Both the aircrafts were very old and shook a lot during turbulence.
26. On top of that in both the flights there were broken amenities. The digital entertainment system was faulty, poor-quality display. Example when played movie the video quality was bad (hurting to eyes) and voice quality was bad.
27. In both the flights cramped seating - old aircraft and not enough leg space. Uncomfortable seating. Food tray was small, couldn’t fit tray and drink.
28. These experiences led to significant anxiety, fear of flying, and lingering trauma. Return journey was within a week or so.
29. In both flights seats were dirty, not well cleaned and old leather seats.
30. These experiences caused stress, fear and a lasting dread of flying. Leading to discomfort and anxiety.
31. During both journeys the announcements were not clear and audible. Poor communication from airlines. Disturbing, irritating and sharp noises during announcements. Also, the announcement volume was very low or very loud. Especially unclear during communicating/announcing key information which is very vital and important during the international travel.
32. In flight 6E 2 there were disturbing passengers. The person sitting behind my seat was singing loudly, shouting and kicking my seat.
33. In Return flight there were comfort issues, very warm then very cold temperatures, disturbing passengers.
34. Intense fear induced because of 6E 2 flight journey.
35. In both flights second meal served was just a snack and not a full meal. Usually when I fly with Air India, British Airways and other popular airlines – the meals are served twice and both full meals.
36. The water that leaked from above compartment of my seat was not clean as I later suffered from severe infection on my thighs. Had to travel with wet cloths and stay in wet cloths for entire journey which is around over 10 hours. This resulted into rashes on my thighs and later into very itchy and bad skin infection. Severe infection that lasted for months wherein I couldn’t walk, burning sensations inside thighs and it was contagious so spread to other parts of my body resulting into many rashes, marks, dark spots, itchiness, burning sensations and red swollen rashes. I couldn’t wear certain cloths as a slightest touch to my skin resulted into very bad suffering. IndiGo is careless about health hazards to passenger. Disappointed flying with IndiGo. I doubt flight was inspected as it was neither clean and also had dirty water leak from above compartment.
37. When I contacted them about these issues, they were not professional. Took it very lightly. Didn’t bother about severity of issue, were hiding and trying to cover the issue. Had to do many follow-ups but no good customer service.
38. The customer service person that we spoke to on phone was showing lack of interest in this issue, blamed me instead regardless of me sending the evidences that are photos of water leak from above compartment, wet seats and sharing other details about my flight travel. She was thrashing me on phone call and not allowing me to speak. Very unfriendly, angry and aggressive staff.
39. IndiGo is not reliable and provides bad customer service – they don’t do reward points either so no customer retaining programme so careless.
40. Unsafe travel with IndiGo.
2026-10-04
INIndiGo★★★★★
IndiGo – International service was unsatisfactory.
1. IndiGo – International service was unsatisfactory.
2. My uncle passed away so I had to book flight at short notice to attend his funeral in Mumbai. This was my first time travelling with IndiGo – International.
3. Starting with booking tickets, when I made the final payment on IndiGo website the page after taking the payment details gave error. So, I was clueless as to whether the ticket was booked or I must re-start the booking process. The website is not customer centric and not user friendly at all.
4. I usually do web check-in online for all my flight travels, this was my first time with IndiGo and for both flight journeys they didn’t let me web check-in online as the web check-in form had a bug and didn’t let international passengers web check-in online.
5. The web check-in form was not user friendly, stressful to fill, retained the previously filled values, didn’t allow to reset and revisit the questions/see questions. Web check-in form was not up to web standards of accessibility and visibility. It was not easy to use.
6. I had to try filling the form few times online then downloaded the app on my phone to web check-in from app then tried to chat with customer service agent online then had to take help to phone the customer service agent to help/assist with the web check-in. This led to having to repeat information multiple times. It was full of hassle. A simple and easy task that usually takes me less than few minutes took more than couple of hours.
7. The entire web check-in process was very stressful and unsatisfactory and unacceptable. Very poor customer service. Customer is left to feel neglected and undervalued. Very poor handling of basic essential such as web check-in.
8. During a flight journey especially international flight journey – the basic expectation is to web check-in. Their web check-in system has a flaw. It also doesn’t let OCI card holders to enter their OCI card details and only option is to enter visa details. Bad customer service. The online customer service agents are not well trained and have no idea what OCI card is. This shows how negligent staff is and untrained as surely there are so many international travellers to India who are OCI card holders and the flaw in web check-in system doesn’t let them web check-in online. The agents are careless, fail to meet the standard of customer service and expectations, causing damage, waste of precious time and financial loss.
9. The automated system is also not user friendly and easy to use as it takes ages to reach a human agent for getting answer to a basic simple query such as web check-in.
10. When web check-in is not allowed for international passengers then this must be made clear to the international passengers before advertising tickets. I only came to know about this when I was about to web check-in a day before the onward journey. It is disappointing and bad customer service.
11. During both journeys that is onward and return journey I had to reach airport earlier than usual to allow extra time for check-in at airports.
12. The IndiGo airport staff at both the airports London and Mumbai were not providing good customer service. The staff were not kind, friendly and clear of communication, especially key information. Also, the Mumbai airport staff showed lack of interest and lack of knowledge of check-in process, looked like untrained staff.
13. Starting with flight 6E 2 from London Heathrow to Mumbai – the airport ground staff during check-in offered me a window seat.
14. When flight took off - water started to drop from the above compartment - wet 2 seats. Wet my cloths.
15. When called for assistance they took several minutes to attend. Had to call for assistance many times and they appeared after lot of time. This wait time scared a hell out of me as I have never heard or experienced something like this before. More importantly I was very worried as I was unsure of how severe this defect is.
16. My first thought was, is this flight fit to fly as I had never experienced this before.
17. Was scared from the time the issue starts that whether an emergency situation will be called. Whether the flight was fit to fly with this defect. how severe this defect is. Are the cabin crew already aware of this defect? Or is this the first time? Whom should I inform about this issue earliest possible.
18. If cabin crew already aware of this defect, then why was this seat allocated to passenger? The cabin crew showed reckless disregard for safety and were least bothered or worried about it. Failure to follow safety procedures. Inadequate, slow and faulty performance of duties. Bad customer service.
19. Turning standard travel into high-stress events
2026-09-29
