Post Purchase Add Ons
As someone who’s worked in customer service for years, I think add-ons should be offered BEFORE the purchase, not after. Using a thinly veiled inference that “YOU SHOULD TOTALLY GET OUR INSURANCE BECAUSE THE PAN YOU JUST ORDERED MIGHT NOT ARRIVE INTACT” immediately invokes a fear or scams and/or buyer’s regret. We live in an “no questions asked” age of easy returns through Amazon, so any sort of coercion, no matter how subtle, isn’t going to fly with the average consumer. I’m going to trial run a purchase, and if it’s to my satisfaction, THEN I’ll consider investing more. But you have to EARN THE RIGHT first.